Kindflow

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Core Concepts ​

Kindflow is built on six core components that enable intelligent business automation.

Interactions ​

An interaction is any trigger that causes Kindflow to respond. Interactions can be:

  • Conversational messages on the Web Interaction Interface
  • Webhook triggers from external systems
  • API calls
  • Any event that requires Kindflow to take action

Interactions are central to how Kindflow operates - every component in the system exists to handle interactions effectively.

Learn more about Interactions →

FAQs ​

FAQs store frequently asked questions and their answers. The intelligent agent uses FAQs to respond to interactions.

Learn more about FAQs →

Resources ​

Resources are your knowledge base - documents, information, and content that the intelligent agent references when handling interactions. Like FAQs, resources help the agent provide accurate information.

Learn more about Resources →

Agent Operating Procedure (AOP) ​

AOPs allow you to define your business Standard Operating Procedures (SOPs) in a structured format. The intelligent agent follows these procedures when handling interactions and executing workflows.

Learn more about AOP →

Tools ​

Tools enable you to connect Kindflow with your existing systems and define custom logic. Use tools to integrate external APIs, access databases, or implement specialized business functions during interactions.

Learn more about Tools →

Web Interaction Interface ​

The Web Interaction Interface provides a chat-based interface for interactions with the intelligent agent. Embed this interface on your website to enable conversational interactions.

Learn more about Web Interaction Interface →

How Interactions are Handled ​

When an interaction comes into Kindflow, the system follows this flow:

Interaction Received
        ↓
   Check for AOP
   (Can an AOP handle this?)
        ↓
    Yes → Execute AOP → Response
        ↓
       No
        ↓
Check FAQs & Resources
(Can we answer from knowledge base?)
        ↓
    Yes → Provide Answer → Response
        ↓
       No
        ↓
  Escalate to Human

This prioritized approach ensures:

  1. AOPs are checked first - Structured procedures take priority
  2. Knowledge base is checked next - FAQs and Resources provide answers
  3. Human escalation as fallback - Complex cases are routed to your team

How They Work Together ​

  • Interactions are the input that triggers Kindflow to act
  • AOPs define structured workflows for handling interactions
  • FAQs and Resources provide knowledge for answering interactions
  • Tools enable custom logic and integrations during interactions
  • Web Interaction Interface is one way interactions enter the system